FREE Shipping on orders $75 and more (USA Only)
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Shipping & Returns Shipping & Returns
Shipping

We offer FREE SHIPPING (within the USA only) on all orders of $75 or more.

Orders are shipped either via Insured FedEx Ground/Home Delivery, or via Insured USPS Mail (upgraded shipping is available at an extra charge. Please select your choice of shipping options during check-out).

Most orders are shipped from our West Palm Beach, Florida facility, some orders may be shipped from our other US locations, and on a regular base take anywhere from 2-4 business days to ship. You will always receive detailed shiping information on the day of shipping (tracking or delivery confirmation #). Shipping during peak holiday seasons such as November and December, may take a few extra business days.

International Shipping: Import taxes and duties (VAT) are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.

Special Order Items

Please allow 3-4 weeks delivery for products marked as Special Order Items. Shipping time can be reduced if we are able to ship your order directly from the manufacturer to you. Special Order Items are final sales, we can not accept return for these items. Once the order has been processed, cancellations are no longer possible.

Returns

100% Satisfaction Guarantee

If you are not completely satisfied with your purchase for any reason, simply return it within 14 days for a replacement or a refund (less shipping charges). You must request a RAM # (Return Authorized Merchandise #) from Customer Service (write "Requesting RAM #" in the subject line) prior to returning the item. Package received without an RAM # may be returned to sender and will delay your refund process.
Items purchased with the “Free Shipping" option will be charged a minimum of $6.95 for shipping/handling expenses. Returned items are subject to a 20% restocking fee.

Note: Our return policy excludes:

  • Special Orders
  • Engraved Items
  • Corporate Orders
  • Limited Editions where a factory seal on the packaging has been broken by customer
  • Any merchandise that was purchased new/unused and then used, including fountain pens that have been inked

    How to report damaged items during shipping?
    If the item was damaged during shipping, please notify us within 3 business days by writing to: customerservice@made2shop.com - write "Damaged Item" in the subject line for faster processing.

    For PayPal's Money Back Guarantee please contact PayPal directly.

    Manufacturer's Warranty

    We strive to offer the highest quality products at the best possible price.
    Each item that is purchased made from our website comes with the full manufacturer warranty. All manufacturer's warranty information is included with your order.

    Made2Shop.com is an Authorized Dealer for every brand represented on this website.

    Disclaimer

    Made2Shop.com reserves the right, at its discretion, to change, modify, add, or remove portions of this Shipping and Return Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Shipping and Return Policy will mean that you accept those changes.

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